We're here to support your diagnostic operations.
Whether you are an independent pathology center looking to modernize, an enterprise healthcare organization exploring a custom integration, or a partner evaluating MyLabb, our team is ready to assist you.
Get in touch through your preferred method
Reach our dedicated team directly for technical assistance, software onboarding, or business inquiries.
General & Institutional Inquiries
For partnership opportunities, healthcare pilots, startup program reviews, and general queries.
Laboratory Support Hotline
For active laboratory operations, urgent onboarding assistance, and critical report questions.
Laboratory Onboarding & Demos
Schedule a tailored walkthrough for your diagnostic center, pathology clinic, or polyclinic.
Connect with our technical team
Submit your details below and a diagnostic workflow specialist will review your request. All submissions are routed directly to info@mylabb.in.
Support hours & response SLAs
Our customer and laboratory technical support desks operate on the following schedule.
Full Support & Technical Ops
Onboarding & Laboratory Desk
Cloud Infrastructure & Report Delivery Monitored 24/7
Frequently asked questions
Quick answers to frequently asked questions about MyLabb onboarding, security, and operations.
How quickly can our diagnostic laboratory be onboarded on MyLabb?
Most standalone pathology centers and diagnostic labs can be fully operational within 24 to 48 hours. Our team assists with importing your multi-discipline test catalog, pre-configuring reference ranges, and uploading your custom letterhead and digital signatures.
How does MyLabb protect patient diagnostic confidentiality and data privacy?
We uphold enterprise healthcare security principles: AES-256 encryption at rest, TLS 1.3 in transit, tenant isolation via PostgreSQL Row-Level Security (RLS), and a strict Zero-Data-Retention (ZDR) policy for AI processing with zero patient data used for model training.
Can we generate custom branded reports with automated biochemical formulas?
Yes. MyLabb allows comprehensive customization of lab letterheads, logos, pathologist signatures, automated biomarker formulas (e.g., A/G ratio, lipid fractions, eGFR), and embeds a tamper-proof cryptographic QR code for report verification.
How are reports delivered to patients and consulting physicians?
Reports are dispatched automatically upon pathologist sign-off via WhatsApp Business API, SMS notifications, and secure private web links, cutting turnaround delivery times to under 30 seconds.
MyLabb is a proprietary healthcare technology product developed and operated by MyLabb Technologies. All official communications, developer accounts, and partner inquiries are administered through our verified domain mylabb.in and official email info@mylabb.in.